This is a group for sharing best practices and meeting other Customer Education and Enablement professionals -- whether you're a Customer Education/Enablement Manager, Content Developer, Instructional Designer, Content Strategist, Customer Trainer, Customer Success Manager, or more, you're welcome here!
CSMs spend up to 75% of their time on training and education, and more SaaS companies are developing a discipline of Customer Education and Enablement. But there are almost no learning opportunities to share best practices or networking opportunities to build community. We want to change that.
Data is everywhere, so how do education professionals harness data to bring systems together, prove the value of our programs, and make decisions? Join us at a data-driven company, Heap Analytics, to find out!
You'll hear from:
-Dave Derington, Director of User Enablement @ Azuqua
-Isabel Swartz, Learning Manager @ Clear Company
They'll discuss issues like how to make data-driven decisions about your program, and how to connect and automate your systems of record!