Building a Universal Contact Center with Twilio and AWS Lambda

We'll start off with lightning talks! Lightning talks are short, low-commitment talks of ~5 minutes about something you find interesting, something you learned lately, so long as it relates to serverless technology! Sign up to give a talk (https://titanpad.com/mxCyvXprWk)! Curious if your idea would "work"? First-time speaker? Find Pam or Fernando on the PhillyDev Slack (https://phillydev.org/), we're happy to help!

And to take some of the edge off of coming to a meetup during winter – we have a raffle! We have 5 30-day passes to Pluralsight (https://www.pluralsight.com/) (super cool education platform) to raffle off. Must be present to win!

And then we'll hear about:

Building a Universal Contact Center with Twilio and AWS Lambda with David Roberts

Modern call centers deal with a lot more than just phone calls, and often need to scale drastically depending on the time of the day and current demand.

Learn how to quickly and inexpensively build a universal contact center which can respond to e-mail, SMS messages, and even live phone calls during this 40 minute live coding presentation.

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Serverless PHL seeks to grow a community of developers interested in building "serverless" applications running on platforms such as AWS Lambda, Google Cloud Functions, and OpenWhisk. Topics will include dev, test, and deployment of applications, the operational challenges of running serverless apps (monitoring!), and the tools and services that empower such applications (Auth0, Firebase, etc).