Organisational design and building relationships

Aloha Serv Labbers!

Organisational design and building relationships is a core part of making great service design impact, it's something that many of us naturally get involved with throughout projects. At one of our previous Service Lab retros, Organisational design was pulled out as being a key area that you would all like to know more about as a community. So this event will focus on the how, when, where, why and some tips to make the most of organisational design approaches.

We will hear from Charlie Cosham, Xenia Kolesnikov-Martin and Lingjing Yin. Charlie will be talking about how common challenges we face on design projects offer the opportunity to improve how companies behave and change. Xenia will be introducing an org design tool that can help teams and organisations understand how to build relationships. Lingjing will be focusing on sharing some personal reflections on trying to make public services better.

Agenda
6:00pm | Virtual Doors open
6:00pm - 6:05pm | Welcome & intro from Service Lab
6:05pm - 6:20pm | Charlie (with 5 mins for questions)
6:20pm - 6:40pm | Lingjing (with 5 mins for questions)
6:40pm - 7:00pm | Xenia (with 5 mins for questions)
7:00pm - 7:05pm | Wrap up

Full speaker's bios and talk descriptions can be found here

How to join: We'll host the event on Zoom. As soon as you purchase the ticket you will be able to see the link on the event's details on this page (on a computer screen is usually on the top right corner - right under the date and time). You will need to have downloaded Zoom, then you just click the link and you will be in. More info on Zoom https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting
Make sure the name you are using for accessing the zoom call is the same you have here on meetup, this is our only way to figure out who bought the ticket and let people in!

You can choose to have your own video on or off, we will mute everyone during the presentation and when you join so anyone won't be able to hear you unless you unmute.

We will be recording the session.

Tickets: We understand this is a unique and difficult time for all, there are also free tickets available, drop us a line, we are here for you.

Join whilst out for a walk or over dinner: We welcome everyone, please do feel free to attend whatever the location, and situation. Whether you're eating, cleaning, still doing work, got a little one with you or a curious cat that wants some attention!

Accessibility: We always try to make this an accessible and inclusive event. If there is anything else that we can do to make this the best experience for everyone please let us know.

Peace and love,
The Service Lab team <3