Join us for an engaging, hands-on evening exploring the evolving intersection of AI and Service Design - and stay on for our holiday party!
In this introductory “101” session, we’ll break down key GenAI principles and demonstrate practical applications across the service design process—from accelerating user research, to enhancing ideation, to building high-fidelity prototypes with new AI-powered tools.
We'll also touch on broader trends and implications of AI on the service design practice, such as emerging agentic/voice interfaces, evolving internal workflows, and AI's influence on service design roles and organizational structures. Whether you're just beginning to explore AI or already experimenting with new tools, this session will give you frameworks, examples, and space to help shape how our community engages with AI moving forward.
Evening Agenda:
- 6:00pm: Doors Open
- 6:30pm: Introduction and Gen AI Principles
- 6:45pm: User Research, Ideation, and Prototyping
- 7:15pm: Trends and Implications of AI in Service Design
- 7:30pm: Group Activity
- 7:45pm: Group Share Out
- 8:00pm: SD in DC: Looking Back on 2025 & Looking Ahead to 2026
- 8:15pm: Social & networking time
- 9:00pm: Wrap up!
*We will provide light refreshments, including food and drinks, during the session.
About the Facilitator:
Amitabh Saxena has 20+ years hands-on experience in fintech and product innovation in over 25 countries in the US, Latin America, Africa, and Asia. As Founder and Managing Director of Digital Disruptions, a global innovation consultancy, he has led engagements with public sector clients (e.g., International Monetary Fund, United Nations, GSMA) and private sector ones (e.g., Vodafone M-Pesa, Mastercard, Amazon, Ecobank, VC-backed start-ups) alike since 2014.
#ServiceDesign #ArtificialIntelligence #AI
What’s Service Design DC?
Our workshops are an excellent opportunity to connect with fellow service designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper discussions.
Whether you’ve participated in previous events or will be joining us for the first time, we’d be happy to have you take part in this collaborative session for service design practitioners and enthusiasts in the Washington D.C. area!
Venue directions:
- Steampunk’s Design Intelligence Studio is located on the ground floor in Suite 215. Someone from our SD:DC team will be there to help with wayfinding.
- Enter the building like you are going into the Wells Fargo bank branch. The studio doors are to the left of the bank branch with the words PUNK across them.
- Traveling by metro? Take the Silver line to Greensboro station, from there it's a 10-15 min walk.
- Driving? There is a parking lot at the end of Pinnacle Drive on the left side. Feel free to park anywhere; it’s FREE!
Note about RSVPs:
Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding.
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Many thanks to our host and sponsor, SteamPunk
Design. Disrupt, Repeat. Steampunk is anchored by a startup culture with a customer-centered delivery approach. We put our Federal government clients in the center of everything we design, develop, and deliver to drive high quality mission impacts and user experiences at speed.
