Next Meetup

Extending Other Disciplines Through Service Design
Conversations about the differences between service design and fields such as UX/CX/IxD/product design, change management, anthropology, marketing, business analysis, etc. miss the point – service design has grown from these fields. As a result, it extends their reach to new opportunities and offers the flexibility needed to solve complex problems through simplicity. Join Rich Ekelman for a discussion about how service design offers a competitive advantage, the core flexibilities required to practice service design, and ways to start making your transition into service design from the skills and abilities you currently possess. Rich will also share his personal experience related to building service design as a capability. Rich Ekelman, Service Design Manager, Navigate Rich is a Manager of Service Design at Navigate, a regionally focused management consulting firm that helps companies navigate transformative change to create meaningful customer and employee experiences that drive stronger operational and financial performance. In his role, he works closely with organizations to weave design into how they compete now and in the future. For the ​last six years, Rich has been a leader in building service design communities in Chicago and Philadelphia. In 2017, he became the first Master Service Design Trainer accredited by the Global Service Design Network. He is passionate about making service design accessible and actionable for organizations across industries and for employees across functional areas. Prior to joining Navigate, Rich was a service design consultant for major brands including Verizon, AT&T, International Hotels Group, United Healthcare International, Synchrony Bank, and American Express. He has also served on internal teams at Walgreens and bswift, an Aetna company. Rich holds a Master of Fine Arts in service design from the Savannah College of Art & Design, as well as a Bachelor of Arts in Psychology from Montclair State University. From 2004 to 2008, he served honorably in the United States Navy. About Navigate Navigate is a regionally focused management consulting firm that helps companies navigate transformative change to create meaningful customer and employee experiences that drive stronger operational and financial performance. The company’s services are focused on implementing strategy, improving performance, enabling technology, managing projects, managing risk and compliance, and digital transformation. For more information, visit www.navigatecorp.com. Navigate is proud to have received recent honors for its impressive growth as well as its culture and commitment to community involvement. · Philadelphia Business Journal’s Best Places to Work - #1 Small Business – 2015, 2017, 2018 · Consulting Magazine’s #1 Best Small Firm to Work For – 2015, 2016, 2017 · Consulting Magazine’s 2015 Seven Small Jewels · Inc. 5000 – 2015, 2016 · Greater Philadelphia Chamber of Commerce’s Workplace Vitality Company of the Year – 2016 · Consulting Magazine’s Fasting Growing Firms – 2015, 2016 · #12 Best Place to Work in PA, Small/Medium Companies – 2016

WeWork Apollo

810 7th Street NE · Washington

$10.00

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