Trends in Customer Experience for Financial Services

We can all agree that customer experience is paramount for modern financial services companies -- but are customers needs being met?

Join us to discuss how the digital revolution is forcing financial companies to rethink their approach to customer experience. Financial services companies are under pressure from many directions. As products have become commoditized and FinTech companies have started to move in on the industry giants, how can these organizations respond to changing customer expectations? We'll talk about how organizations can "Flip the org chart" and use customer experience more strategically. We'll also illustrate how regulations can negatively impact CX and what companies can do to succeed in our turbulent environment. We'll be bridging perspectives from management consulting (Grant Thornton) and digital solutions (Skookum) to give you ideas that can help your company optimize their customer experience.