Airport Innovation: Transforming Travel and Navigating Risk

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Today we are in the fourth industrial revolution and no organization is immune to the change – including the travel industry. As the traveling population continues to grow, the pace of technology change increases, and consumers expect personalized and relevant experiences.

Paul Puopolo, Executive Vice President of Innovation at the Dallas Fort Worth Airport, will provide an overview of DFW’s newly created innovation program. He'll highlight the program's purpose, approach, and focus while sharing unique challenges of working in the airport sector.

DFW has set a course to transform travel as the world moves from a transactional era of travel to an experiential one. The airport welcomes more than 73 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world. DFW Airport customers can choose among 193 domestic and 67 international nonstop destinations worldwide. Centered between its owner cities of Dallas and Fort Worth, Texas, DFW Airport also serves as a major economic generator for the North Texas region, producing over $37 billion in economic impact each year by connecting people through business and leisure travel. In 2019, DFW Airport earned the prestigious Airport of the Year award from Air Transport World.