Name: SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101
Start: 2020-01-28T18:00:00-05:00
End: 2020-01-28T20:00:00-05:00
Location: Atomic Object

Incident communication can make or break a company's reputation. When your software breaks, you need the right people and processes in place to help you respond. Communicating quickly, clearly, and often helps build trust and reduce incoming support requests. In this talk, we'll cover 1) defining an incident, 2) incident roles & responsibilities, 3) incident communication channels, and 4) communicating during an incident

-----

About Jake Bartlett

Jake Bartlett is a Customer Success Manager at Atlassian, a software company that builds products for software developers, project managers, content management, and incident management. It is best known for its issue tracking tool, Jira, and team collaboration tool, Confluence. Jake works on the Statuspage product, where he helps companies build trust with their customers through better incident communication. His passion for delivering exceptional customer experiences grew from 10+ years working with technology teams and customers. Jake is a drummer, an avid hiker and camper, and a new Grand Rapidian. For more information and to connect with Jake, visit jakebartlett.net

Daniel Kelch

Software GR and Merge

SoftwareGR

Premium Sponsor and the home of the monthly Software GR Speaker Series. 

Atomic Object

Premium Sponsor: Thank you for your support!

Dematic

Platinum Sponsor: Thank you for your support!

Grand Valley State University

Gentex

Gold Sponsor: Thank you for your support!

Configura

BizStream

DornerWorks

Amway

Array of Engineers

Silver Sponsor: Thank you for your support!

Spectrum Health

EC Group

Blue Medora

Technology

Software Development

New Technology

Web Development

Web Technology

Mobile Development

Web Design

Business Strategy

Internet Professionals

Computer Programming

Entrepreneurship

SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101

Share

Software GR and Merge

SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101

Software GR and Merge

Details

Sponsors

Members are also interested in