SoftwareGR Presents Jake Bartlett: Software Breaks: Incident Communication 101

Incident communication can make or break a company's reputation. When your software breaks, you need the right people and processes in place to help you respond. Communicating quickly, clearly, and often helps build trust and reduce incoming support requests. In this talk, we'll cover 1) defining an incident, 2) incident roles & responsibilities, 3) incident communication channels, and 4) communicating during an incident