Moving your services online

Tech4Good South West is joining forces with the digital transformation platform Twine to deliver an online lunchtime session to support charities, community businesses and social purpose organisations to move their services online. The session will be led by a panel of 3 digital experts, who will be joined by a Claire Bloor, CEO of Somerset and Avon Rape Crisis (SARSAS), who will share their own journey of putting their services online.

Digital experts:

Eriol Fox: Eriol is a Design Lead who has worked in-house for 10+ years. Eriol works primarily with NGO’s, charities, non-profits and open source software through their roles at Third Sector Design and Humanitarian.design.

Jake Moffat: Jake is a digital product manager leading Power to Change’s Twine programme, focused on delivering digital products and services to support the community business market.

Danny Hearn: Danny is a member of DOT PROJECT leading on UX, design and digital strategy with 17+ years working for high profile brands such as John Lewis, Burberry, and Clarks as well as smaller startups, design agencies and now predominantly supporting charities.

This session will run through the key main steps:

• Understand the needs of the people you expect to use the service online (DEFINE)

• Ways to work with your beneficiaries/customers or service users to develop ideas and start to design the digital service (IDEATE)

• Understand how to test if your ideas work with people that use your service, easily and quickly by creating low-cost design experiments (PROTOTYPING)

• How to use testing to adapt your product to respond to feedback from users (TESTING and ITERATING)

This is the link to the Zoom call - https://us02web.zoom.us/j/86864621267?pwd=YlFjKzJjUjBZL0tXU2EzaHBIQW1SQT09

The password is T4GSW

If you have any trouble joining please email ed.howarth@gmail.com to get details.