Technical Support is challenging. Customers are calling when they are in need. Providing a positive customer experience is essential to the growth and retention of clients in this fast paced industry. As innovators in this industry, it is vital we provide competitive frameworks, market-leading vision, team motivation and insight to keep our teams and peers engaged in the valuable work we do for our customers. This P2P will focus on topics that will help you grow as a thought leader, expand cross-functional aspects of Customer Success and help build and maintain successful technical support organizations that scale to your customers’ demands. Join us and share your experiences and failures and discuss the challenges you face daily.
Communitech’s Peer2Peer Network helps professionals in the Waterloo Region tech industry share challenges and lessons-learned in a friendly, informal environment. Peer2Peer groups provide an opportunity for individuals in similar roles, specialties or functions to exchange advice and best-practices information. Communitech is a not-for-profit organization aimed at helping tech companies start, grow & succeed.