UX Crunch Manchester: Service Design

TICKET ONLY EVENT: http://bit.ly/2TJCBCN

Service design encompasses many disciplines including user experience, marketing and project management all working together to create new services. The purpose of service design methodologies is to design according to the needs of customers or participants so that the service is user-friendly, competitive and relevant to the customers. How do we design to ensure top quality interaction between the service provider and its users?

Join us as we sit down for a fantastic evening of theoretical insight, case studies, networking and more!

Featuring;

Stacey Birkett - Head of Product and Service Design - BrightHR
Charles Burdett - Service Designer - Co-op

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TICKET ONLY EVENT: http://bit.ly/2TJCBCN

Please purchase a ticket to secure your place. Price includes entry to the event, drinks (Beers, Wines, Soft Drinks) and Pizza. Tickets are NON-REFUNDABLE as we have limited seating and have to purchase the correct amount of catering.

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TECH CIRCUS

Tech Circus is a networking and educational events company specialising in User Experience, Product and design. Founded in 2015, our flagship event 'The UX Crunch' has quickly grown to become one of Europe's leading UX events.

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OUR PARTNERS

Keep It Usable

Keep It Usable is a multi award-winning user experience design and research agency who craft experiences, service design and innovation based on psychology, science and behavioural insights. KeepItUsable specialises in the research, design, creation and evaluation of user experiences with the purpose of making them more profitable for businesses and more satisfying for users to interact with.

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AGENDA

6.00pm - 6.30pm: Drinks and Networking

6.30pm - 7.30pm: Intro and Talks 1 & 2

7.30pm - 7.50pm: Drinks and Networking

7.50pm - 8.50pm: Talk 3 & Q&A Panel

9.00pm: Leave venue & head to local bar for continued networking!

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TALKS AND BIOS

Charles Burdett – Service Designer – Co-op

Charles is a freelance UX consultant based in Manchester. Previously Charles worked at the BBC and Manchester agency Code Computerlove. At this moment in time, he is helping Co-op Digital explore innovative solutions for their Food stores. Charles helps bring teams together by treating design and research as a team sport. Currently, Charles is developing Workshop Tactics, a deck of cards to help product teams get the most out of meetings.

Stacey Birkett – Head of Product and Service Design – BrightHR

Stacey is the Head of Product and Service Design at BrightHR. Before joining BrightHR, she worked with global clients to improve their processes and create new and improve existing products and services. Her PhD is in the field of Design Ethics, and she also has an MSc in Child Computer Interaction. Her work has focused on putting these qualifications into practice and helping businesses to provide better internal and external experiences.

Stacey’s talk will draw on her service design experiences from an agency and in-house perspective. She will also reflect on decision-making in the service design process and how UX differs from service design.