UCD Bristol 22 – Delivering Experience Design in Developing Economies

This is a past event

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Location image of event venue


Doors – 18:30 (Pizza, beer, soft drinks)
Talk – 19:00 (Prompt start)
Curfew – 21:00

What and where:

Join us for UCD Bristol 22, on Wednesday 16th October. This month we have a talk by Mark Hicks, FS Strategy Director at cxpartners. As usual, we'll be waiting for you at Framework (35 King Street, BS1 4DZ) with pizza and drinks.

*UCD Bristol is organised by Evolve and People For Research* This event is also sponsored by Rocketmakers. Rocketmakers design, develop and deploy award winning apps, websites and software for new startups, growing scale-ups and large corporate innovators.


A note about RSVPS:

Please note that we're trying hard to stop no-shows so that our growing monthly wait listed guests get a chance to attend. If you RSVP, but your plans change, please make an effort to update your Meetup profile at least 3 hours prior to the event.

We've been tracking no-shows for the last few months and from this event, if you've no-showed more than 3 times, you'll be placed at the bottom of the list with priority given to wait listers.


About our speaker:
Mark is an experienced design professional who has been immersed in systems, service and digital product design and thinking for over 25 years. Mark has a strong behavioural science background, likes to ground his thinking in evidence and seeks underlying patterns in user and customer behaviour from wherever he can. He is currently FS Strategy Director at cxpartners, where he is pushing a ‘UX for good’ agenda.

About our talk this month:
Delivering Experience Design (XD) in Developing Economies

Over the past 9 months, I’ve worked on a couple of projects delivering support to UK and international N4P Aid and given a couple of global webinars to institutions in emerging economies who are thinking user-centred design may be the answer. Typically my work focuses on financial institutions (not always), but in every case the recipients of this aid need mature XD input, and rarely do they know where to access our skills and they can’t afford UK agency rates.

We have a lot of talent and experience in the Bristol XD community that businesses and individuals in emerging economies could use. I’d like our skills to be more accessible and I’d like to ask the Bristol UX community to help: the rub being there may be short stints abroad in places you probably don’t holiday, and fees that may be smaller when compared to the UK.

I’ll talk about a micro-finance consulting project I led over Winter/early Spring 2019 in Kazakhstan. I’ll tell the story of the work we delivered to the Asian Credit Fund (ACF) whose mission is to create social impact by supporting marginalised rural women. I’ll speak about how micro-finance works, some of the inherent moral ambiguities in the work, the realities and challenges we faced as a design team on the ground and how our ‘whole organisation’ service design approach achieved results.