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The killing of George Floyd in May 2020—along with the subsequent protests against racial and social injustice around the world—deeply challenged OXD as an organization. Diversity and inclusion have long been a part of OXD’s practice, but these recent events brought to light areas of opportunity where we could do more. We wanted to ensure we were supporting anti-racism, diversity, equity, and inclusion in our work and workplace practices.
We agreed that real, genuine action was required, and yet we were fearful of not getting it right. How do we understand and meaningfully address our part in perpetuating systemic racism? What does it mean to create an inclusive and anti-racist workplace environment? We realized this was a real opportunity for further change and action in our workplace.
To strategize and develop solutions, we implemented the methods that we’ve always employed to tackle tough, complex problems: co-creation, experimentation, and Agile development.
In this session, Jacqueline Antalik shares OXD’s emerging and evolving Agile approaches to their diversity and inclusion work. She will provide examples of how an Agile mindset helped propel the work forward. However, it became evident that a backlog of tasks and standups, while good practice, was not sufficient. Jacqueline will share some of the reflections and ideas the team has around the gaps and how to address them.
There will be a Q&A session at the end for group dialogue and reflections.
6pm: Talk on “Using Agile methods to support an anti-racist and inclusive workplace”
Jacqueline Antalik is a User Experience and Service Designer with OXD, a human-centered design and technology consulting firm based out of Vancouver, British Columbia. She leads a team of designers who utilize user-centric and design-thinking approaches to solve complex, dynamic, and networked problems for clients. Jacqueline and her colleagues champion the use of service design and Agile methods to design, build, and launch digital services that make a difference.
Jacqueline’s 20 years of industry expertise comes from working on large mission-critical systems and extensive experience in human-computer interaction, business and system analysis, workshop planning and facilitation, and workplace learning and technology. She has extensive experience running both training, as well as innovation design workshops. Jacquline and her team have run sold-out workshops two years in a row at the Service Design Canada conference.
Jacqueline believes that designing and delivering positive, meaningful experiences isn't just about the tools and methods. End-users have their own unique needs, personal perspectives, and fresh ideas—and it's this opportunity for unearthing the human connection that motivates her as an experience designer.