When the Expert Retires: Stop the Brain Drain with AI (Virtual)
Join us on September 9th as we kick off the new season of the Washington DC Power Platform User Group! Our very own Jamie Willis-Rose will tackle a challenge every organization eventually faces: what happens when the person who knows how everything works decides to move on?
Bob has spent 30 years supporting a critical mission process, and now he's retiring. The challenge isn't replacing Bob. It's preserving the knowledge, judgment, and experience that helped him succeed.
In this story-driven session, we'll follow a fictional federal agency as Bob works alongside his team to capture institutional knowledge before his final day. Through live demonstrations of Microsoft 365 Copilot, SharePoint, Copilot Studio, and Microsoft AI, we'll see how documents, emails, meeting notes, policies, and expert guidance can be transformed into reusable organizational knowledge. Together, Bob and the agency create AI-powered assistants that help future employees understand processes, answer questions, navigate exceptions, and learn from years of experience.
Rather than a product tour, this session focuses on a challenge every government organization faces: ensuring mission continuity when expertise walks out the door. You'll see practical examples of how Microsoft AI can help preserve knowledge, accelerate onboarding, and empower the next generation of employees to build on the experience of those who came before them. Expect minimal slides, realistic scenarios, live demos, and immediately applicable ideas.
Schedule
5:00 - 5:30 ET: Happy Hour and Networking; Open Forum to Discuss Issues
5:30 - 6:30 ET: Jamie: When the Expert Retires: Stop the Brain Drain with AI (Virtual)
6:30+ Roundtable / Open Discussion / Additional Q&A
