Designers know that performance is key to user experience.
Do we limit ourselves to only individual user interactions? Service design is all about looking at the "big picture," designing experiences that reach people across many touch points (interactions between users and a brand, product, or service) over time.
Not every design decision will favor performance, and it is essential for designers and developers to understand how cumulative experiences impact conversion and retention rates.
This talk will discuss how to use service design to model end to end user journeys and to uncover gaps in overall web performance.
Anthonia Carter (@AnthoniaCarter) is a multidisciplinary innovator, visual narrator, and a US Fulbright Scholar. With a background in mathematics, fine art, and design, she utilizes skills from diverse disciplines to redefine problems outside normal boundaries and to develop innovative solutions. Anthonia uses a human-centered, design-led, and data-driven approach to envision and implement better futures and has helped several international and global enterprises to realize innovation opportunities.
Meetup is hosting us again. And they still have food and beer!
As always, we are going to have geekaways with geeky prizes provided by our sponsors.
6:30 - Arrive at Meetup, meet other members
6:45 - Event starts
7:00 - Leveraging the Power of Service Design to Boost Web Performance (Anthonia Carter)
8:00 - Q&A
8:15 - "Books and Stuff" geekaways
8:30 - Open Discussion, Networking
New York, NY
Directions on Google Maps: https://goo.gl/VUw23K
Entrance on StreetView: https://goo.gl/h4Cwh6
- Fastly (https://www.fastly.com/) is the only CDN that gives businesses complete control over how they serve content and the ability to cache frequently changing content at the edge.
- Catchpoint's (https://www.catchpoint.com/) end-user experience monitoring provides complete visibility into users’ experiences from anywhere to detect and fix issues faster.