Service Management special + Atlassian Certification and Training
Details
Session 1: "How would you like your Service Desk: rare, medium/rare, or over-cooked?"
Speaker: Daniel Hofmann
Daniel will showcase the different approaches three companies have taken to using service desks. The approaches range from one on one service, to highly-scalable multi-channel offerings used for external and internal customers.
We will discuss the approaches, our experiences and conclusions, and the inspiration these differing approaches have provided.
Pizza break!
Session 2:
From the Experts:
We will talk about newly introduced Atlassian Certification and Official Atlassian Courses that take you all the way from foundation basics to soaring Admin level.