For our next meetup, we'll return to New Relic to hear from Rafa Gutierrez, the Support Lead at Mapbox. He'll tell us about the evolution of Mapbox documentation, with lessons that can help us all.
Mapbox (https://www.mapbox.com/) provides APIs, SDKs, and web services to create custom maps for applications. With a modular and ever-growing set of tools available, documentation can get unwieldy. At Mapbox, we have a history of making easily editable docs and resources to get customers the answers they need fast.
Mapbox docs are support-driven with a heavy emphasis on making the production of documentation fast and efficient. This presentation steps through the history and process of how Mapbox has scaled its support and documentation workflows.
What we'll cover
- Mapbox - who we are
- Scaling documentation - evolution of guides, SEO, easy access
- Our philosophy on docs - should be easily edited by ANYONE (jekyll/gh-pages)
- Tools - helpdesks, search tools, Slack bots
- Analytics - the next step in informing good docs
Blue Jeans meeting information:
Meeting URL: https://bluejeans.com/887494599
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