Wacom -- a company which develops Pen Input hardware -- needed a user help system to move beyond static PDFs. Their solution was to separate product-specific PDFs into a series of, mostly common, HTML topic pages. These HTML file were, in turn, processed into a web deliverable package via Python scripting.
The solution is complex, as the Wacom system includes interrelationships between 150+ topics across over 30 products and 14 languages.
The solution required “a more technical Tech Writer” -- as it required knowledge of HTML
Wacom implemented their solution by integrating their tech writer in their Engineering team. They also included a dedicated engineering resource to support design and development of their technical docs.
Speaker: Arthur Krebsbach, Windows Software Engineer