It’s understood that great documentation is essential to use software properly, but in a world with ever-changing specifications and hot new features, how can documentation remain fresh and easily accessible? We’ll discuss how New Relic has approached this, from the process of making sure the latest correct information is available, to updating the interface to make it easy for users to find exactly what they’re looking for, to analyzing our users’ habits and feedback to provide necessary tools and updates in the future.
We’ll take a stroll down memory lane to visit some of the early layouts of the documentation site, and we’ll discuss the present iteration of the site and the UI changes that were made and why. We’ll also look into the future and provide a glimpse into what we can expect from the site in the months to come.
Customer Success Enablement Team