MEL: Order your words you must get | How not to be content with your content


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[masked] Presentation (Order your words you must get)
[masked] Presentation (Content strategy: How not to be content with your content)


Get your words in order
Sonja McShane, Technical Writer, PaperCut

Over the years, Sonja's noticed the same basic mistakes made in technical writing over and over again. This talk covers the most common things to be aware of when you write or edit. Get these right and you're well on your way to producing quality content.

About the presenter

Sonja has written technical documentation for many different industries including data communications, retail, security, banking and superannuation. Her favourite roles are those in software development companies, in which she’s also contributed to UX design, done some BA work and dabbled in context-sensitive online help.

Sonja is a past president of the ASTC (Vic.) She was also on the course steering committee for Swinburne University's postgraduate course in Technical Communications, for which she created and lectured on the subject 'Developing Technical Documents'.

After 30 years in the industry, Sonja still thoroughly enjoys technical writing and all it encompasses as much as ever.


Content strategy: How not to be content with your content
Mick Davidson, Principal Tech Writer, Oracle+Aconex

This presentation covers two interlinked areas of content creation and management.
These are strategy and auditing.

It'll also give a brief insight into migrating content between systems.
The talk will focus on our content's history, the challenges we faced, how we dealt with them, and the things we learned.

About the presenter

Mick has been a professional writer/editor for over 25 years as a technical author and journalist. Originally UK-based, now resident in Australia via Gibraltar, Spain and the Netherlands. His work covers wide variety of user content, video scripts, blogs, news stories and magazine features. All published online or in hard copy. During the last 15 years, he has also been a Confluence administrator/evangelist/trainer for several companies.
His current role is with Oracle is with the Support Central team, which he started in Nov 2017. Aside from writing user content etc, he helps others with their documentation - and whatever else is needed by the team and other depts. The team comprises five people including the manager (who also creates content), video editor/graphic designer, UXer, Drupal developer and myself. They all specialize, but are all involved/contribute to the end goal of producing top quality content.
For the last six months, he has been organising and managing their content audit and content migration projects. This involves reviewing and moving 1200+ pages of content, with the help of product owners and managers, UX teams and our in-house translation team.

What is Aconex?
Aconex is a Melbourne-based multi-module application providing cloud-based collaboration technology for project documentation and process management to clients in the construction, infrastructure, power, mining, and oil and gas industries. We have more than 70,000 user organizations globally, which makes us the most widely used cloud-based, multi-company project collaboration software in our business sector. It is used in projects that vary from small bridges, hospitals and airports.

The value of these project range from $millions to $billions, with 100s of organisations feeding millions of documents into it. These include blue prints, invoices, contracts, specs and photos. Aconex was recently bought out by Oracle and is now run as a stand-alone business unit.