Sydney: SMEs | Screenshots | Release Notes

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The Good, the Bad and the Ugly SMEs
Tamanna Patel, Lead Technical Writer, Leap Dev

In her talk, Tamanna will share her experience and her learnings by sectioning SME’s into different personas and her tried and tested techniques for working with these interesting personas.

About Tamanna
A professional writer for 15 years, and in the Technical Writing sphere for almost 9 years, Tamanna has done most forms of writing on paper and online. She has just taken over a new role where she leads a team of Technical Writers at Leap Dev. With an education in journalism and mass communication, Tamanna has experience in interviewing stakeholders in different layers of the management including Subject Matter Experts.

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How we learned to love screenshots at Campaign Monitor
Carlee Potter, Global Head of Tech Writing, Campaign Monitor

Good documentation has screenshots. Good technical writers know when, and when not, to use them. In this talk, I’ll explain how we use Evernote to manage our image assets, which has reduced the effort required to keep them updated.

About Carlee
I’ve been a technical writer for software products for seven years, and a UX writer for three. I currently manage product documentation for two email service providers: Campaign Monitor and Emma.

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Release Notes, Release Notes everywhere!
Swapnil Ogale, iCreateDocs

Product managers swear by them, development managers are keen on producing them and quite so often your developers or engineers will help (grudgingly) craft them. Customers (or users), on the other hand, love to get a sneak peek of what has been fixed, improved or added in the newer version.
Release notes are everywhere, be it a product or a process.

In this mini-presentation, we look at what makes for good release notes, how they help customers/users understand product or process changes, and why user feedback is critical.

About Swapnil
Swapnil initiated Write the Docs in Australia in 2016. He is fortunate enough to live in one of the world’s most liveable cities - Melbourne, Australia. While he is not travelling, watching Test cricket or building a mini library by visiting bookshops and fairs, he works as a contract technical writer on local and remote projects.