Remote - Let's talk about Analytics

Note: We will be hosting this event at 6pm AEST to accommodate the speaker's timezone.

Abstract:

In this talk, Karissa will be sharing:

• Why are stats important?
• Difference between stats & Analytics/Feedback
• Intro to Heatmaps and Recordings
• Action items to get started quickly

Speaker bio:

Karissa is the Customer Education Lead at Hotjar and has been working as the Knowledge Base Owner for over 3 years.

During her time there, she has managed to completely uproot the existing Knowledge Base and customize it based on the user’s needs.

Her daily tasks can be summed up by “fighting for the user, always”. You can find her in the Write the Docs Slack @Karissa or on LinkedIn @KarissaVB