Natural language processing allows us to gain valuable insight into customer’s behaviors, anticipate their needs and improve customer satisfaction.

In this session, we will explore how we can leverage AWS ML services such as Amazon Comprehend and Amazon Transcribe, to perform targeted sentiment analysis to gauge feedback from customers on our products and services, thereby helping us to provide a better customer experience.

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About the speaker:

Dr Aarthi Natarajan, AWS Authorized Champion Instructor

Technical consultant and educator with over 22 years of professional experience in enterprise software development, research and teaching leveraging a strong background across multiple disciplines such as cloud computing, machine learning, software engineering and databases.

A passionate educator, dedicated to motivating and developing young minds and guiding industry professionals to help build software solutions to solve their business problems.