Can you Whatfix?

About the Session
Digital adoption platforms are revolutionizing the world of help. Help and documentation have always been a second-hand experience when compared to the product experience. Solutions like Whatfix can address the following challenges which traditional help has always struggled with.
Help is usually just information that is accessed OUTSIDE the product. This makes it difficult to find and the user often loses context.
Textual information is usually boring and authors find it difficult to not only engage with the audience but also ensure that the help they create is effective
Switching tools and content authoring platforms always involve legacy content and painful migration.
Applications are becoming highly customized. This makes it difficult to use generic help that is provided with the product.
Measurement of help effectiveness is at best - an opinion from the willing.
How does a solution like Whatfix change the game?
What if your help could be integrated into the product without any dependency on your development team?
What if your help could hand-hold the user through a task?
What if when the user clicked a help link, instead of reading an article, the help could actually PERFORM the task?
What if you received analytics like - how far was the user was able to proceed using the content you created, or even better, at which step they failed?
Spend an hour learning about solutions that can change your help experience. Solutions that integrate with the product so well that there are no longer two experiences, but one.

About the Speaker
Nibu Thomas is passionate about all kind of communication. He believes that he has a way with words and that the Nib in his name was not a coincidence, but a clue. He has always worked with Product companies. In his 20 plus years of work experience, he's worked with organizations like Bosch, AOL, Infor and now Whatifx. He's a certified PMP, six sigma black belt, usability certified from Human factors and is a CSCP. He's been President of the STC India Chapter in 2017 and is also on the editorial board of the PMI Newsletter. He has presented topics at national and international levels.
He is also known to have a wicked sense of humor. Don't take his word for it. Come and see for yourself :)