High Velocity ITSM Aarhus

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same! The agenda includes:

A recap of the keynote from Atlassian's High Velocity event in Sydney
Coordinated autonomy: The future of Service Management
How Lufthansa revamped ITSM with Jira Service Management
Jira Service Management Product Demo Session + Q&A
Best Practices for Jira Service Management Implementation
Beyond IT: Empower excellent service for all teams
Plus a chance to win unique, Atlassian-themed prizes!

All of this in the company of like-minded Atlassian and ITSM enthusiasts!

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Agenda

8:30 AM: Registration Opens

Grab a cup of coffee and a bite of breakfast and say hi to us ☺️

9:00 AM: Welcome & Opening Keynote: “High Velocity ITSM from Sydney”

Get a recap of the keynote from Atlassian's High Velocity event in Sydney, including the latest and greatest on Jira Service Management!

9:30 AM: Coordinated autonomy: The future of Service Management

Marcus Küppers from Atlassian shares thoughts and findings on the future of ITSM with the Atlassian tools and AI

10:30 AM: How Lufthansa revamped ITSM with Jira Service Management

Consolidating 380 Jira Software projects to a single JSM portal has been a game changer! Join us to get the story on how this was achieved!

10:45 AM: Break

Networking & Refreshments

11:00 AM: Jira Service Management Product Demo Session + Q&A

See Jira Service Management in action, demonstrated by Patricia Jezeh from Atlassian

11:45 AM: Lunch, Networking

We break for lunch and enjoy the company of other ITSM users

12:30 PM: Best Practices for Jira Service Management Implementation

Daniel from Translucent shares experiences, dos and don'ts, based on years of experience implementing ITSM solutions with JSM

1:00 PM: Beyond IT: Empower excellent service for all teams

Patricia from Atlassian shares insights on how we can empower our Teams do deliver excellent value with the Atlassian tool stack

1:30 PM: Prize giveaway

Join our quiz to win unique Atlassian-themed prizes!

1:45 PM: Wrap-up

Thank you for joining us!

2:00 PM: Event end

We hope to see you at future Atlassian Community Events!

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Speakers

Marcus Küppers - Atlassian (Senior Presales Solutions Engineer)

Agile approach for service oriented processes is important to improve them continuously considering ITIL, LeanSixSigma and other methods.

Daniel Hostrup Eriksen - Translucent ApS (Community Leader, ACE Aarhus)

Patricia Jezeh - Atlassian (ITSM Pre-sales Solutions Engineer)

Patricia helps other teams with Jira Service Management, empowering IT teams with adaptable practices, an open platform, streamlined workflows that bring dev and ops together and scale it to Business teams (HR, Facilities,...).

Hosted By

Daniel Eriksen, Consultant

Morten Maintz, Consultant

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

Translucent Aps (http://translucent.dk)

Incuba A/S (https://incuba.dk/)

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-aarhus-presents-high-velocity-itsm-aarhus/.