Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same! The agenda includes:
A recap of the keynote from Atlassian's High Velocity event in Sydney
Coordinated autonomy: The future of Service Management
How Lufthansa revamped ITSM with Jira Service Management
Jira Service Management Product Demo Session + Q&A
Best Practices for Jira Service Management Implementation
Beyond IT: Empower excellent service for all teams
Plus a chance to win unique, Atlassian-themed prizes!
All of this in the company of like-minded Atlassian and ITSM enthusiasts!
Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!
Agenda
8:30 AM: Registration Opens
Grab a cup of coffee and a bite of breakfast and say hi to us ☺️
9:00 AM: Welcome & Opening Keynote: “High Velocity ITSM from Sydney”
Get a recap of the keynote from Atlassian's High Velocity event in Sydney, including the latest and greatest on Jira Service Management!
9:30 AM: Coordinated autonomy: The future of Service Management
Marcus Küppers from Atlassian shares thoughts and findings on the future of ITSM with the Atlassian tools and AI
10:30 AM: How Lufthansa revamped ITSM with Jira Service Management
Consolidating 380 Jira Software projects to a single JSM portal has been a game changer! Join us to get the story on how this was achieved!
10:45 AM: Break
Networking & Refreshments
11:00 AM: Jira Service Management Product Demo Session + Q&A
See Jira Service Management in action, demonstrated by Patricia Jezeh from Atlassian
11:45 AM: Lunch, Networking
We break for lunch and enjoy the company of other ITSM users
12:30 PM: Best Practices for Jira Service Management Implementation
Daniel from Translucent shares experiences, dos and don'ts, based on years of experience implementing ITSM solutions with JSM
1:00 PM: Beyond IT: Empower excellent service for all teams
Patricia from Atlassian shares insights on how we can empower our Teams do deliver excellent value with the Atlassian tool stack
1:30 PM: Prize giveaway
Join our quiz to win unique Atlassian-themed prizes!
1:45 PM: Wrap-up
Thank you for joining us!
2:00 PM: Event end
We hope to see you at future Atlassian Community Events!
