Details
How can organizations in the digital age deliver exceptional customer service?
It is without a shadow of doubt that customer service and customer experience are extremely crucial to the success of any organization. In fact, according to an article by Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue.
It is in this vein, that the Atlassian Community Accra presents a revolutionary virtual event dubbed "CX+". This event is laser focused towards customer service, and is specifically geared to help organizations up their customer service game. In the digital age, customers are much more empowered than before, because here lies the case where digitization facilitates competition like never before. Customers can now easily discover and switch to an alternative service or product at will, which will in turn translate to lost revenue for a lot of companies. It is indeed a no brainer that customer service & experience is an imperative for modern day businesses.
Jim Rohn once said "if you make a sale you can make a living, but if you can make an investment in time and good service in a customer you can make a fortune". See you at CX+ !!!
Agenda
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Speakers
Sarfowaa Duncan,CPT - Duncs Consult (CEO)
Sarfowaa is a Change Expert, Customer Experience, Learning Development & Training Consultant, for some renowned companies and organizations across Ghana. She is an Accredited Facilitator for Allied Health Professional Council, Ghana, and consults for the Ghana Enterprise Agency.
She works as a Business Development Consultant for Creatr Haus. She facilitated at the Mastercard…
Great Damzi - Blakrise Marketing Consult (Customer Experience Marketing Expert)
Great Damzi is a Customer Experience Marketing professional with more than six years of experience in sales and growth-related roles. He has a strong track record of helping startups develop growth strategies for acquiring new customers, improving service delivery, reducing churn and delivering an overall excellent customer experience.
In addition to his professional expertise, Damzi is …
Hosted By
Samuel Desu, Marketing team lead
Christian Parey, Community Leader
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Partner
On Point - Africa (https://Onpointserv.com)
On Point is a gold solutions partner of Atlassian in West Africa, helping firms to increase productivity and work at high velocity through expertise services provided on the optimization of the Atlassian Suite for business growth
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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-accra-presents-cx/.
CX+