August Meetup - Enterprise IT Helpdesk on Power Platform - Tony Babu

Join the AMITPC as we welcome Tony Babu to walk through an Enterprise-style IT helpdesk solution he built from scratch, including:

• Power Apps for ticket submission
• Power Automate for intelligent triage and routing
• SharePoint for data storage and audit logging
• Power BI for operational reporting
• Automated SLA tracking and escalation

Tony will demonstrate how each component connects to create an end-to-end support workflow, from the initial ticket through to assignment, tracking, resolution, and reporting.

He will also share some of the production issues encountered during development, how he investigated them, and the techniques he used to identify and resolve the underlying problems.

This practical session is ideal for anyone interested in Power Platform, IT service management, workflow automation, or building production-ready business applications.

This will be a Hybrid Event.

Please register to RSVP and ensure your surname is visible in Meetup if attending in person so that Microsoft can account for your safety in an emergency.
If you ARE attending in person, please also provide your email and mobile number in the following question.
If you are NOT attending in person, do not provide this detail.
Otherwise, use this link to Join Online via Microsoft Teams.

Agenda
12:00 - Arrival, Food, Chat 'n' Networking
12:30 - UG Welcome and News
12:45 - Presentation(s)
1:30 - Discussion/QnA
2:00 - Close / SharePint (downstairs)

We look forward to seeing you in person or online.

If you wish to present or request a topic, please use this Form.

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We look forward to seeing you all there or online.