Emotional Intelligence and why it matters more than your Skills

In our work within organizations, we often have to face challenging and unexpected situations and sometimes these might trigger our emotional responses. The awareness and the capability to control our own emotions – what we call emotional intelligence – significantly impacts who we are in relationships and our capability to make a positive impact in the workplace. In this workshop we will explore why and how.

We will watch a funny video where individuals are victims of a prank that intentionally triggered their emotional response to an unexpected and unpleasant event. We will identity three types of reactions and the key factors that might have influenced different behaviors.

We will then brainstorm scenarios that might trigger us in the workplace and the potential impact of each of these three reactions.
• What are the consequences of reacting unskillfully?
• What is the ideal response?
• What do we need to change to switch towards the ideal response?

Through reflection and a practical pair exercise, you will learn how you can be more intentional about who you are to make a positive impact in team work.

Do not miss the opportunity to grow into the human who will nurture deeper relationships!!

Session Outcomes:

• Your skills can take you to a point in your career, the next step is growing your emotional intelligence that will amplify the impact you make in those around you and the depth of your relationships, both at work and in your private life.
• You will get a deeper awareness about how the lack of EI might get in the way of your success and, therefore, why you need to invest in growing your emotional intelligence.
• You will leave with some practical tips stay in control of yourself when things get difficult and avoid damaging your relationships. You will learn how to respond instead of reacting in emotionally challenging situations and show up as the leader you want to be.

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About Speaker:
Lucia is a passionate coach dedicated to guiding individuals and teams towards their idea of success and beyond.

She empowers coaches and leaders to maximize their impact, viewing
every interaction as an opportunity for personal and collective growth.

She works with executives and their teams to help them collaborate better and achieve challenging objectives.

She partners with organizations to break down barriers, enhance
collaboration, and cultivate environments where creativity and growth flourish organically, fostering innovation, resilience, and a collective sense of purpose.

She is committed to building internal coaching capabilities within organizations and volunteers her expertise to non-profit organizations, supporting emerging leaders in driving impactful change.

She is a Master Certified Coach with the ICF, a Certified Enterprise & Team Coach in the Agile space and co-author of the Amazon best seller “The Human Behind the Coach”. Her extensive training includes Supervision and Organization and Relationship Systems Coaching (ORSC).

Italian by origin, Lucia is fluent in English and Spanish. Having spent eight years in Gibraltar, she brings a unique perspective shaped by diverse cultural experiences. With a career spanning two decades, she has coached organizations from over 18 countries, leaving a
lasting impact on hundreds of coaches and leaders.

You can connect with her here:

• Social Media : ***https://www.linkedin.com/in/luciabaldelli/***
• Website : ***http://www.coachingoutsidethebox.net***