Heart of Agile presents HM Passport Office – Digital Transformation and Beyond!

Agile Scotland is delighted to share an upcoming community event run by Heart of Agile Scotland, presenting HM Passport Office – Digital Transformation and Beyond!

Details
For our final event before the summer break, we are excited to welcome some new speakers to the Heart of Agile Meetup who bring a real-life case study of a digital transformation.

The evolution of the UK digital Passport application service from small beginnings accepting just 0.1% of all passport applications to an award-winning service handling over 90% of the millions of applications received annually, as well as being the key enabler for the removal of paper processing, and
· the revolution this service has had across our organisation being the trailblazer to firmly move HM Passport Office from a project and supplier management organisation to a product management organisation

Our speakers

Mark Prince: Mark is Digital Service Manager for the Civil Registration Product Family in HMPO. This family is responsible for a number of the products and services that support registration of life events such as birth, marriage and death in England and Wales and services to share those records across government, the private sector and with citizens. Mark was previously part of the digital team that produced the “Apply for a passport” digital service which is the main topic of this discussion.

Elaine Salveta: Elaine is a Digital Service Manager for all of HM Passport Office’s customer facing products. She is driving change in how the organisation is structured to move from an organisation of Project Focused change to being a Product Centric organisation. Elaine has a background in Business Architecture and financial services previously working at the Student Loans Company, Morgan Stanley and Barclays Stockbrokers.

This event will be via the following format

• Introduction
• Talk
• Panel discussion and questions
• Optional networking and discussion via breakout rooms