Empathic Approach in Design Thinking - Key to Achieve Customer Centricity

There's no denying that Design Thinking is the way of the future. Companies can really satisfy the demands of their clients and find the best solutions to problems using #DesignThinking.

However, Organizations creating products or providing services need to be constantly in touch with customers, understand their needs quickly (sometimes even before customers realizing those needs themselves). Design Thinking approach provides tools and practices to organizations for creating better products and services and help them to continuously excel in their business.

Key Take-Away:
✔️What is Customer Centricity? Understand the characteristics of Customer-Centric organizations.
✔️Understand key steps in Design Thinking
✔️How to empathize with customers using Design Thinking.

Feb 19th, 2020
3:00 PM - 4:00 PM IST

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