AI & Automation in Action

# AI & Automation for Small Businesses: Where to Start & How to Make It Work

Discover how AI and automation can help your business save time, reduce repetitive work, and operate more efficiently — without needing a technical background.
AI is everywhere, but for many small and medium-sized businesses, the real question isn't whether to use AI. It's where to start, which tools to choose, and how to turn ideas into working solutions.
Whether you run a real estate agency, hotel, marketing agency, consulting business, e-commerce store, or any other small business, this free online event is designed to help you understand the practical possibilities of AI and automation.
No complicated technical explanations. No AI hype. Just practical examples, useful tools, and open conversations.

## What We'll Cover

1. AI in Everyday Business
Discover how small businesses can use AI to improve daily operations, handle repetitive tasks, support customer communication, and save valuable time.
2. Real-World Business Automation Examples
Explore practical use cases across industries, including:

• Real Estate: Automating inquiries, lead qualification, and viewing appointments.
• Hospitality: Managing guest inquiries, booking-related communication, and internal workflows.
• Marketing Agencies: Automating lead follow-ups, reporting, and recurring client tasks.
• Consulting: Streamlining client onboarding, scheduling, and document management.
• E-Commerce: Improving customer support, order-related workflows, and operational efficiency.

3. Tools That Can Help You Get Started
An accessible introduction to tools such as ChatGPT, n8n, Make, Zapier, and AI agents — what they do, how they differ, and when to use them.
4. From Idea to Automation
Learn the basic steps involved in implementing business automation, from identifying an opportunity to choosing tools, building a workflow, and measuring its value.
We'll also walk through a practical automation example to demonstrate how the pieces fit together.
5. Open Discussion, Q&A & Networking
Bring your own business challenges and questions. Let's exchange experiences, explore ideas, and connect with other business owners, founders, and technology professionals.

## Who Should Attend?

• Small and medium-sized business owners
• Entrepreneurs and startup founders
• Freelancers and consultants
• Operations and business managers
• Anyone curious about practical AI and automation

No technical experience or programming knowledge required.

## About the Host

Reza Bashiri is a Vienna-based Entrepreneur, Technical Lead, and software engineer with over 11 years of experience building software products and leading engineering teams across FinTech, IoT, and high-traffic platforms.
He is also the founder of AgenticMate.ai, an initiative helping businesses discover automation opportunities, build practical AI-powered solutions, and manage them effectively.
Through Vienna AI & Automation in Action, Reza aims to bring together people who want to explore AI beyond the hype, exchange knowledge, and create meaningful business connections.

## Event Details

• Format: Online, interactive webinar
• Duration: 60 minutes
• Language: English
• Cost: Free
• Experience Level: Beginner-friendly
• Location: Online — joining details will be shared with registered attendees.

Come with your questions, ideas, and business challenges.
Let's learn, connect, and explore how to put AI and automation into action!