AI - What's Going On?

Welcome back!

This event is kindly sponsored by Ogi and Tramshed Tech.

Title: AI - What's Going On?
Level: Beginner

Abstract
In our March meetup, we'll be looking at developments and commercial implementations of AI, and how things have changed since we started AI Wales in February 2018. What has come true, and what still eludes us? Are we getting the ethics right, and where does it matter?

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Title: AI-Powered Customer Experience with Amazon Connect
Level: Introductory

Abstract: Join us to learn how you can transform your CX with AI/ML powered Amazon Connect. Amazon Connect is an omnichannel cloud contact centre which was built from the ground up in the cloud with automation in mind, infusing the full power of AI/ML into every interaction. You can build natural language voice and chat bot flows using Amazon Lex. With Amazon Polly, you can provide dynamic prompts with high quality natural sounding human voices in dozens of languages in your contact centre IVR flows. And Contact Lens, an out of the box feature of Amazon Connect, provides a set of conversational analytics and quality management capabilities, powered by machine learning, that helps understand and classify the sentiment, trends, and compliance of your conversations. Furthermore, you can boost your CX by leveraging wider AWS AI/ML portfolio with Amazon Connect such as Amazon Sagemaker for churn prediction and emotion detection.

About The Speaker:
Gulcin Batmaz is a Specialist Solutions Architect at AWS. She has 11 years of experience in the customer experience space, with the last three years focusing on further bringing digital transformation to customer experience. She specialises in Amazon Connect, and guides customers to realise their desired business outcomes helping them architect solutions, innovate and scale best practices around building and operating customer experience workloads.

Want to speak at an AI Wales meetup?
If you'd like to talk, please get in touch through Meetup or on Twitter.