Operationalizing AI: Real-World Customer Service Integration

How does a leading IT firm integrate intelligent tools into daily operations? Join us for an exclusive, inside look at how iVenture Solutions uses AI in its support ticketing and resolution workflows.

Our guest speaker, Stephen Booth, will take us behind the scenes of their AI implementation journey. He will share his experience integrating, managing, and reporting on their use of AI tools.

Whether you are looking to optimize workflows or just curious about real-world AI deployment, this session will offer insights into change management, user adoption, and future tech trends.

5:30 pm – 6:00 pm Networking
6:00 pm – 6:45 pm Guest Speaker
6:45 pm – 7:00 pm Q & A

About Stephen
Stephen Booth leads Client Strategy at iVenture Solutions, a full-service IT management and consulting firm serving businesses across Florida. Rooted in IT to business goal alignment, Stephen has spent the past two years deploying AI inside iVenture's own operations, from automated ticket triage to AI-assisted productivity tools and custom application development using AI. His session focuses on what practical AI adoption actually looks like inside a service company.