ACUG Q1 Meetup - Manulife Customer Story

Register here to receive the Chime link: https://amazon-connect-user-group-0329.splashthat.com/

Agenda
10:00 am - 10:10 am CT - Kickoff

10:10 am - 11:00 am CT - Customer Story: Manulife

Join us for the Q1 Amazon Connect User Group Meetup to learn from Amazon Connect customer Manulife, an international financial services group, as they walk through how they migrated their contact centre in 12 weeks to drive real business outcomes with Amazon Connect. You'll leave inspired and ready to leverage Amazon Connect features for your contact centre.

11:00 am - 12:00 pm CT - Leverage WhatsApp Messenger with Amazon Connect

AWS Solution Architects Victor Palomo and Enrique Rodriguez will also deliver a technical session and demo on how to integrate WhatsApp Messenger with Amazon Connect. WhatsApp Messenger is used by more than 2 billion people in 180+ countries. Don't miss this opportunity to learn how to create more personalized experiences for customers who want the convenience and flexibility of using WhatsApp while still allowing your agents to receive and reply to customer messages from the same agent desktop they already use for Amazon Connect voice, chat, and tasks.

12:00 pm - 12:30 pm CT - Q&A + Announcements