Integrating Amazon Connect - How we extend now.

How you extend Connect has changed. It used to be a Lambda in a contact flow (and/or Lex), Streams SDK if you needed additional (human) agent capabilities or streaming data into a database. Now AI agents call tools over MCP, hand work to other agents over A2A (which launched last month), and pull answers from the knowledge bases you already keep current.
In this session, I'll map out all the ways you can NOW extend Amazon Connect and walk through some of their use cases with live demos.