Creating Advanced Self-Service Experiences with Amazon Connect AI Agents

This session will dive deep into Amazon Connect's latest launches that covers the following latest capabilities:

1. Nova Sonic: Speech-to-speech voice technology for natural conversations
2. AgentCore Gateway: MCP server hosting for third-party tool integration
3. 1P MCP Tools: Native Cases, Customer Profiles, and Tasks tools for AI Agents
4. Email AI Capabilities: Conversation overview, knowledge recommendations, and generated email responses
5. Predictive Insights: Customer Profiles recommendations with five ML algorithms
6. Multi-KB Support: Configure multiple knowledge bases per Connect instance
7. Expanded Language Support: 60+ languages for Agent Assistance, Lex/Sonic languages for Self-Service
8. Flow Modules as Tools: Invoke reusable contact flow components as AI Agent tools
9. ListSpans API and Out of the Box Dashboards: Detailed metrics and dashboards for AI Agent interaction observability