re:Invent 2025 Recap & The Future of Customer Experience

### AWS re:Invent 2025 Recap

Presenters: Dimple Dhar & Mohit Gadkari, Sr. Solutions Architects
Key highlights and announcements from AWS re:Invent 2025

Then Join Thunder for a journey of modernizing contact centers with Amazon Connect and what it means for your business and customers. Meet the future of customer experience: AI agents that understand, reason, and take action.
Amazon Nova Sonic is an artificial intelligence (AI) model that unifies speech understanding and generation capabilities into one model, to enable human-like voice conversations with AI applications. Customers can use Nova Sonic to develop voice-based applications, such as customer service call automation and conversational AI agents across a broad range of industries, including travel, education, entertainment, and more.

• The Contact Center Revolution
• Why AI is central to any modern customer engagement
• Amazon Connect Overview
• Agentic Bot Use Cases
• Tech Talk: under the hood
• Measuring Success: KPIs
• Project Lifecycle: an AI approach
• Customer Story
• Demo

Presenters:
Yaron Wilf, Contact Center Modernization Practice Lead
20+ Years leading contact center modernizations
San Diego, CA

Yaron Wilf is Vice President at Thunder, Inc. and a member of the Salesforce Service Cloud Partner Advisory Board. Based in Solana Beach, California, Yaron has dedicated his career to transforming customer service operations for dozens of companies.
With a passion for excellence, Yaron focuses on two core areas: delivering exceptional service that drives customer satisfaction, loyalty, and retention; and empowering his team members to reach their full professional potential. His leadership approach combines strategic customer experience optimization with meaningful investment in individual growth and development.

Adam Saslow, Amazon Connect GTM Client Director
20+ Years Helping Companies Realize Value Through Technology
San Diego, CA

Adam Saslow is a seasoned technology leader specializing in cloud-based solutions, currently serving as a leading partner for Amazon Connect at Thunder. Based in Encinitas, California, Adam brings nearly two decades of experience driving digital transformation and enterprise technology adoption

### Community Spotlight

Message Router
Presented by: Tijuana AWS User Group

This event is sponsored by Thunder