High Velocity ITSM Amsterdam

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences—and how you can do the same!

We'll also be sharing a recap of the keynote from Atlassian's High Velocity event in Sydney that will include how you can end bad service management with Jira Service Management.

Be sure to RSVP through the link below and share this registration page out with your network. We can’t wait to see you all there!

Agenda

5:00 PM: Welcome Drinks & Snacks

5:15 PM: High Velocity Keynote by Tsveti Mihaylova

5:45 PM: Complex Augmented Reality "BSM"... ended now! by the one and only Fun Man Andy

How do extremely smart and clever teams, under huge pressure, and suffering from constant budget & scope creep, manage to achieve great productivity and still deliver epic customer service? Answer: they don't! That's why, when working for PTC, the industry leader in Augmented Reality R&D Technology, Fun Man Andy sat down and re-wrote the book on how to approach customer service, the flows between JSM and Jira, and how, by using clever diagramming, managed to improve Jira Productivity, change lead-times of months into days. And the solution, will surprise you!!

6:15 PM: Network, drinks and food

Time to get some food & drinks on the table and discuss topics with other users/ Atlassians.

7:00 PM: Onboarding, procurement and reservation made easier: Solving complex use cases with JSM and Jira Assets

Your initial interactions with a new team member can set the tone for your future collaboration. That's why it's crucial to have a seamless onboarding and procurement process in place. Many successful companies turn to Jira Service Management to set up these processes in a user-friendly, standardized, and easy-to-maintain manner.

But Jira Service Management offers even more untapped potential. With the right integrations, you can supercharge your processes. Join us as we unveil how to streamline your onboarding and procurement processes using Jira Service Management and Jira Assets.

Discover how Shoppie by Caelor, seamlessly integrated with Jira Assets, can transform your JSM experience. Shoppie offers an intuitive web shop, making browsing and procurement a breeze.
It's time to elevate your onboarding and procurement experience. Let's get started!

7:30 PM: Rapid JSM Portal Creation by Phil Fox

"🚀 Ready for a challenge? Join Phil Fox as he takes you on a lightning-fast journey to create a fully functional JSM (Jira Service Management) portal in just 20 minutes! Learn the secrets to streamline your workflow and enhance customer service with this quick and efficient tutorial. Get your stopwatch ready - it's time to level up your service management game!"

8:30 PM: Network, drink and finishing the food

Some time to discuss and chat with the presenters, Atlassian staf and get food and drinks

8:45 PM: End of Event

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Speakers

Tsvetelina Mihaylova - Atlassian (Customer Success Manager)

With over seven years of experience in the IT and legal sectors, I am passionate about delivering innovative solutions that help customers achieve their goals and solve their challenges. I have a strong background in customer success, product management, and online dispute resolution, and I am certified in Jira Service Desk, Scrum, and product ownership. As a Customer Success Manager at Atlass…

Andy Barker - Ker & Ker (Business Consultant)

The one and only FUN MAN ANDY!
An extremely creative person, I am always thinking in solutions, looking to solve problems! Driven by a passion for continuous improvement, knowledge sharing, training & coaching, I seem to thrive best in disastrous, ever-changing VUCA environments!

Marin Varvodic - CEO (Caelor)

CEO and co-founder of Caelor, a company specialized in the implementation and enhancement of Atlassian products. His unique career trajectory has taken him from the world of professional sports into the realm of product management, specifically within mobile app development, before finding his true calling in the Atlassian ecosystem. Today, his core responsibility lies in aiding businesses to …

Phil Fox - Adaptavist (Principal Customer Success Advocate)

Currently working 100% of the time in glorious Suffolk.
Specialties: Client focused delivery of solutions to enterprise clients with world class solutions. Aiming to always exceed expectations with what can be delivered within budget. Continual service improvement and major incident management alongside ongoing project management. Successful delivery of global projects with distributed t…

Moderators

Tzoe Keat Chiam - Collabtitude B.V. (Atlassian Consultant & PLAYCILITATOR©)

Rik de Valk - Valk Technology Consultancy (Technology consultant, Atlassian ninja.)

Technology consultant, Atlassian ninja. Always striving for simplicity, never ignoring complexity.

Hosted By

Tzoe Keat Chiam, Atlassian Consultant & LEGO Facilitator

Rik de Valk, Product Owner Atlassian

As a seasoned IT consultant based in the Netherlands, I bring a unique blend of deep technical expertise and robust business acumen to the table. With an MBA in hand, I not only understand the intricacies of the IT domain but also the nuances of running a successful business. My specialisation lies in the Atlassian suite, and I take pride in being a Certified Atlassian Expert. My proficiency extends to Agile methodologies, DevOps, portfolio management, as well as Lean process improvement. I am dedicated to helping businesses harness the full potential of their Atlassian tools and other IT systems, ensuring they are aligned with overarching business objectives.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

Collabtitude B.V. (https://collabtitude.com)

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-amsterdam-presents-high-velocity-itsm-amsterdam/.