Webex: Real-Time Observability and Analytics with Apache Pinot

The Cisco Webex Data and Analytics platform is deployed across multiple Global Data Centers, supporting Webex Calls, Meetings, Devices and Messages for several million users. Today, we use Apache Pinot as our core layer to drive real-time insights for our end-users as well as operational monitoring for Webex operations for a few key use cases.

In this talk we will share why we picked Apache Pinot as our real time analytics layer as opposed to other solutions like Elasticsearch and Clickhouse. We will talk about how Pinot helped reduce our storage footprint and significantly improve our latency compared to our legacy solution built using ElasticSearch and pre-aggregation.

--------------------------
Speakers
--------------------------

Sachin Joshi

Sachin Joshi is a Sr. Director of Engineering at Cisco Webex. He has extensive experience in building SaaS platforms and products. At Cisco Webex, he leads an effort for Webex Data & Analytics and the shared services platform. Currently, his key focus is enabling large-scale data processing, providing nextgen analytics capabilities, and powering amazing customer experiences through data products. Connect on LinkedIn!

Vaibhav Mittal

Vaibhav is a Sr. Technical Leader at Cisco having 16+ years of experience in the industry. He started his journey as an application developer and was an early adopter of micro-services and event driven programming. This is when he became interested in the data world and has worked with varied data systems like HBase, couchbase, elastic search and MongoDB. In his current role he is responsible for restructuring the cisco data platform to deliver real time customer facing analytics and unlock new avenues from the data available in the collab platform. Connect on LinkedIn!

Tim Berglund

Tim is a teacher, author, and technology leader with StarTree, where he serves as the Vice President of Developer Relations. He is a regular speaker at conferences and a presence on YouTube explaining complex technology topics in an accessible way. He tweets as @tlberglund, blogs every few years at http://timberglund.com, and lives in Littleton, CO, USA. He has three grown children and one grandchild. Connect on LinkedIn!