Customer Happiness: The Inside-Out Approach

Join us for an engaging session on 'Customer Happiness: The Path to Retail Success,' featuring entrepreneur Kuffy Fan, the founder of Urban Sales. Kuffy will share her personal journey of building Urban Sales from the ground up.

Discover practical strategies and insights to enhance customer experience by focusing on your why, core values, building the right culture, and prioritizing people. We'll explore key components of retail, how to measure customer experience through key performance indicators, and ideas for leveraging AI-powered chatbots in retail.

You'll hear real-life stories and critical learnings from Kuffy's journey as a founder. This talk is designed to provide actionable takeaways to help you drive business growth by prioritizing customer happiness.

*Meet the speaker*
Kuffy Fan
Entrepreneur | Founder of UrbanSales
Kuffy is a visionary entrepreneur, the Founder and CEO of Urban Sales, one of New Zealand's fastest-growing e-commerce platforms for home living. With over eight years at the helm, Kuffy has driven the company's mission to become the most trusted and inspiring online shopping destination for home needs. Urban Sales, since its establishment, has seen remarkable growth in its customer base, expanding from zero to over 100,000 satisfied customers. Additionally, it has earned a reputation as one of the highest-rated online furniture and homeware stores in New Zealand, a testament to its commitment to quality, customer service, and a diverse product range that meets the needs and wants of its customers.

*Brief agenda*

1. Registration and Networking
2. Opening Remarks and Introduction
3. Speech
4. Q&A Session
5. Networking Break with Catering
6. Event Conclusion

*Date & Time*
6 - 8 PM, 11 July, 2024

*Venue & Parking*
AcademyEX
99 Khyber Pass Road, Auckland
Parking Entrance on the Nugent Street by the side of the building.

*free parking*
Numbers are limited.
Make sure you RSVP so we can plan catering :)
This event is brought to you by Asian Marketing Professionals. Asian Marketing Professionals operates as a non-profit Meetup group, and all fees collected are earmarked for the continual development and improvement of the group's activities and initiatives:)