Beyond Tickets: Transforming Service Management with Virtual Service Agent Autom

In an era where speed and efficiency are paramount, empower your service management with the next generation of automation in Jira Service Management's Virtual Service Agent. Discover how integrating powerful tools like Automation for Jira, Workato, Workday, Okta, Salesforce, Slack and OpenAI transforms your virtual agent into a proactive problem-solver, reducing your service desk team size. By storing and utilizing web responses, unleash the potential for dynamic, seamless interactions and limitless third-party integrations. Join us to explore how these innovations transformed Atlassian tech and non-tech service desks, providing insights that empower you to achieve high-velocity delivery and move towards a ticket-less model with less human intervention and higher customer satisfaction.

Agenda

10:30 AM: Registration & Networking

We will start registration from 10:30 AM and end in next 45 minutes. We request you all to please come before registration gets over, as we have limited number of seats, and we will not have arrangements for participants who come after registration. So help us with that. Over registration, we will serve tea/coffee and cookies.

11:15 AM: Expert Session: Transforming Service Management with Virtual Service Agent Automation

We will start our expert session at 11:15 AM, and it will get over with all QnAs and discussion in one hour / 1 hour 15 minute.

12:30 PM: Lunch and networking

We will start networking with lunch and say good byes :)

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Speaker

Ishan Arora - Atlassian (Senior Software Engineer)

Moderator

Siddharth Shukla - UKG (Sr. Principal Agile Coach)

Siddharth is a results-driven Agile Coach with a proven ability to inspire and motivate individuals to reach their peak performance. Experienced in helping individuals & teams to identify and overcome barriers, set clear goals, and develop actionable strategies for success. Skilled in active listening, empathy, and effective communication to build strong relationships. Proficient in a …

Hosted By

Siddharth Shukla, Atlassian Community Leader

Siddharth is a results-driven Agile Coach with a proven ability to inspire and motivate individuals to reach their peak performance. Experienced in helping individuals & teams to identify and overcome barriers, set clear goals, and develop actionable strategies for success. Skilled in active listening, empathy, and effective communication to build strong relationships. Proficient in a wide range of coaching methodologies, including goal setting, mindset training, and accountability techniques. Committed to continuous professional growth and staying current with industry best practices. A passionate advocate for personal development and dedicated to supporting individuals, teams & organization in achieving their highest potential.

Ashish Agarwal, Atlassian Community Leader

An agile enthusiast, servant-leader, system thinker and a self-motivated result orientated professional with extensive work experience in product development and maintenance, along with international work experience. Having good experience in Agile-Scrum-Kanban methodology and Agile transformation. Has helped organization in adopting right practices, processes, & mind-set. Involved in Agile implementation in an account, coaching and mentoring. Has successfully managed and lead cross-functional scrum teams to higher performance by using scrum and agile practices. A follower of scrum rules & encourages open & transparent communication to deal with any kind of impediments. Believes in leading by example & loves mentoring and empowering the team members. Goal for me is to create an awesome working environment by helping & coaching to effectively do the right things in right time.

Deepti Jain, Atlassian Community Leader

Deepti is celebrated for her innovative approach to Agile Capabilities Building, helping clients achieve sustainable transformation and continuous growth.

⭐ She created "Your Noord" in 2015 - an Agility Solutioning Boutique to offer following services:
✅ Agile Adoption, Transformation, and Scaling.
✅ Agile Consulting, Coaching, and Training.
✅ Agile Talent Development & Hiring
✅ Corporate Branding via Community Development
✅ Designing innovative learning experiences & Unconferences
✅ Building Communities of Practice (CoPs) & Community Development.
✅ Org Culture Design
✅ Frameworks & Methodologies used:
Scrum, Scrum@Scale, Scaled Agile, Spotify, Kanban, Open Space, Human Systems Dynamics,
ICF, Beyond Budgeting, Sociocracy, Agile Fluency, Liberating Structure, TBR, Coaches Clinic,
Coach Camp, Bootcamps, Hackathon, Clean Language, Visual thinking, Design Thinking,
Canvassing, Gamification.

⭐She founded "AgileVirgin" in 2015, creating a community that connects Agilists across India and globally.

⭐ She is Atlassian Community Leader since 2015 and service Delhi-Gurgaon, Greater Noida and Goa.

⭐She crafted AgilityToday in 2017, a learning Fest hosting multiple virtual as well as physical learning space, spanning across the year. This fest hosts: Global Mentorship program, Visual Binge, Funconf, Agile-A-Thon, Game of Testing, Product Guild, Agile Engineering Lab, Enterprise and Org Excellence Summit, Agile Coach Camp, Agile Career Bootcamp, Gamification Hackathon, Licensed Workshops.

⭐ She created 'Women in Agile and Tech' in 2017 to empower and support women in the industry and LGQBT+ community.

⭐ She leads India Community Development and is Initiative Director at Agile Alliance since 2019, and was in execution team between 2020 to 2022.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

AgileVirgin (https://www.agilevirgin.in/)

Advanect (https://advanect.com/)
At Advanect, we are passionate about empowering businesses and individuals to achieve their fullest potential. Our unique approach combines expertise, innovation, and a commitment to excellence, ensuring that we deliver transformative solutions tailored to your needs. Our services span across Training, Coaching, and Consulting, providing comprehensive support to help you thrive in a dynamic and competitive landscape.

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-greater-noida-presents-beyond-tickets-transforming-service-management-with-virtual-service-agent-automation/.