High Velocity ITSM Zurich

Join fellow Atlassian product users, ITSM practitioners and Atlassian teams for an event focused on helping teams improve their service management practices. Get ready to sharpen your skills, and see how Community members deliver exceptional service experiences - and how you can do the same!

We'll also share a recap of the keynote from Atlassian's High Velocity event in Sydney, including how to end bad service management with Jira Service Management.

Please register below and share this page with your network. We can’t wait to see you there! 👋

Agenda

17.00 Registration opens

17.30 Welcome & Recap of High Velocity ITSM event Sydney by Stephanie Grice from Atlassian

18.00 Coordinated autonomy: The future of Service Management. Marcus and Mert from Atlassian share thoughts and findings on the future of ITSM with the Atlassian tools and AI

18.45 Break

19.00 Breakout Sessions

20.00 Apéro and Networking

21.00 End

Breakout Sessions:

You can join two breakout sessions, and there will also be a short recap of each! 💪

1. Jira Service Management product demo (for JSM beginners)

2. Assets in Jira Service Management (how to get started, specific use cases)

3. Best practices for Jira Service Management Implementation

4. Jira Service Management + Jira Software better together (Dev + Ops)

5. Virtual agent for Jira Service Management (walk-through of virtual agent onboarding)

Please note: This event will be in English.

Agenda

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Speakers

Stephanie Grice - Atlassian (Head of Global Community & Customer Advocacy)

Stephanie has been a part of the Atlassian team since 2014 and is currently the Head of Global Community & Customer Advocacy.

Mert Ünsal - Atlassian (Senior Solutions Engineer)

Mert is a Senior Solutions Engineer at Atlassian, with a background in both Software Development and IT Operations. With Atlassian’s acquisition of Opsgenie Mert has joined to Atlassian family with a mission to help customers redefine the shape of modern ITSM. He is a specialist in IT incident management processes and he has been working extensively with customers to help them see the value of…

Marcus Küppers - Atlassian (Senior Presales Solutions Engineer)

Agile approach for service oriented processes is important to improve them continuously considering ITIL, LeanSixSigma and other methods.

Andreas Krupp - catworkx (CTO)

Andreas Krupp ist CTO bei catworkx mit den Schwerpunkten ITSM und Solutions. Er hat über 15 Jahre Erfahrung in der Analyse, Optimierung und dem Design von Lösungen rund um Geschäfts- und Produktionsprozesse in verschiedenen Rollen. Krupp hat für mehrere FMCGs gearbeitet, darunter JTI, BAT, Vistaprint und Cimpress. Ursprünglich aus Deutschland stammend, lebt er mit seiner Frau und seinem Sohn i…

Hosted By

Martin Wulff, CEO bitvoodoo

Cora Egli, Community Leader

Confluence user since 2011, technical writer @bitvoodoo since January 2020.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-zurich-presents-high-velocity-itsm-zurich/.