Live Chat, Chat Bots and talking to your customers in realtime

Just like in a physical store, answering a shopper's question while they are still shopping makes it more likely they will buy. Make your online store more effective and profitable, by being available via chat. Toyin Akinmusuru will give an overview of options in the space, and give some tips on things you can use to increase sales with chat. We will be covering common questions such as:

• What is live chat and when should you use it?
• What are chatbots and when should you use them?
• How does chat support differ from phone support?
• What are your best ways to communicate with mobile shoppers?
• How best can you support customers beyond business hours?
• What plugins/services work with your existing workflow?
• What processes can you use to improve what you say to customers?