Amazon Connect 2 You: AWS Seattle User Group Edition
(external registration link for our hosts)
https://www.thundersf.com/events/amazon-connect-2-you-seattle
Event overview
Join us for a special AWS User Group Seattle meetup focused on modernizing your contact center with Amazon Connect and AI-powered voice experiences. We’ll explore how AI agents can understand, reason, and take action to transform both customer and agent experiences.
What you’ll learn
- How Amazon Connect’s cloud-native contact center platform reduces costs and improves flexibility.
- How Amazon Nova Sonic enables natural, human-like voice interactions by unifying speech understanding and generation.
- Practical patterns for integrating Amazon Connect with your existing systems (including Salesforce) to deliver unified customer experiences.
- Real-world examples of AI-enhanced routing, self-service, and analytics that you can adopt in your own environment.
Who should attend
- Contact center, CX, and operations leaders exploring AI and cloud migration.
- Architects and engineers responsible for telephony, customer experience, or Salesforce/AWS integrations.
- Builders in the AWS community who want to see what’s newly possible with Amazon Connect, AI agents, and voice.
- Even if you're not into the Contact Center experience, however as budding architects we need to know this stuff!
Format
- Short talks highlighting the latest innovations from AWS re:Invent for Amazon Connect and AI agents, adapted for the Seattle community.
- Live demos and walkthroughs of key capabilities.
- Open Q&A with practitioners and time for networking with other AWS builders.
Logistics
- Date: Thursday, March 5
- Time: 6:00 PM – 8:00 PM PT
- Location: Amazon Oscar Building, 1007 Stewart St, Seattle, WA 98101
Food and non-alcoholic beverages will be provided. Please register in advance so we can manage building access and refreshments.
https://www.thundersf.com/events/amazon-connect-2-you-seattle
