Enhancing customer Experience using Amazon Connect and Amazon Q

In this meetup we will (finally) talk about Amazon Connect and we are very fortunate to have Shubhangi Soni joining us from the Frankuft UG.

She is going to talk about:

This topic focuses on leveraging Amazon Connect, AWS’s cloud-based contact center solution, and Amazon Q, an advanced AI-driven customer interaction tool, to transform customer experience across Industries. The discussion will explore how these technologies can streamline communication, personalise interactions, and improve service efficiency. Key areas include integrating AI-powered automation, enabling real-time insights, and delivering seamless omnichannel support, ultimately driving customer satisfaction.

We will start with Pizza at 7pm and then proceed with the talk as usual ;)