The Human Layer of Cloud Cost Management

Cloud cost tools, dashboards, and reports are more advanced than ever, yet many organizations still struggle to control spend or change behavior. This session explores the human layer of cloud cost management—why cost visibility alone doesn’t lead to better decisions or accountability. Rather than focusing on FinOps tooling or pricing models, the session examines how belief, role identity, ownership, trust, and organizational dynamics shape whether cloud cost data is acted on or ignored. Attendees will learn why teams resist cost conversations, how unclear decision rights create waste, and why “everyone owns cost” often means no one does.