Talk #1
Title: Why your customer service should adopt AI. NOW!
Description: Learn about the key benefits of Artificial Intelligence and how they can transform the customer service experience.
Understand what are the typical use cases where AI-powered virtual agents, can be used to increase your customer service efficiency
Learn how to upskill your agents, focusing them on high complexity issues, for customer delight.
By Gisele Pereira - Talkdesk
Bio: Gisele is a Data Scientist who is trying to build a (pretty good) Virtual Agent product at Talkdesk. She has a background that ranges from solving real-world problems in Financial Services using Machine Learning, to research the application of Deep Learning and Image Processing techniques to predict cancer disease evolution.
