Digging into Problem Management
Hosted By
Olusegun A.
Details
Service failures can have impacts beyond simply time and money - they could cost you your business.
Problem management is the ISO/IEC 20000 and ITIL process that aims to prevent service failures, from the perspective that prevention is better than cure.
In this talk Ceri Jones discusses the elements required to implement a successful problem management practice, what you really need to do to prevent recurring issues, and how to recognise when problem management’s not working as it should.
Ceri’s material has been developed with Michael Hall, author of the BCS published book Problem Management: An implementation guide for the real world.
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COVID-19 safety measures
Event will be indoors
(Please use Lauriston Place entrance. Note that Skyscanner will require you to sign a Non Disclosure Agreement (NDA) for entry to their offices. Please read the terms here).
Refreshments and networking from 6:00 pm. Refreshments kindly provided by Skyscanner.
This event is free of charge and open to all, though registration is required.
The event host is instituting the above safety measures for this event. Meetup is not responsible for ensuring, and will not independently verify, that these precautions are followed.
BCS Edinburgh Branch Meetup
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15 Lauriston Place · Edinburgh
Digging into Problem Management