Fri, Oct 17 · 12:00 PM CEST
Customer service is transforming at lightning speed, and Agentic AI is at the core of this change. But how do you actually design and build a customer service application that goes beyond a simple chatbot?
In this 60-minute online workshop , we’ll walk you through the essential design patterns, software solutions, and cloud services that enable modern customer service applications powered by Agentic AI.
You’ll learn:
Key Agentic AI Design Patterns : memory, orchestration, tool use, context management, and moreSoftware & Cloud Services : practical technologies for orchestration, LLMs, vector databases, and integrationsPutting It All Together : how to design a complete architecture for scalable customer supportReal-World Applications : case studies from well-known companies that successfully deployed Agentic AI in customer service
🎯 Who should attend?
AI/ML engineers, solution architects, and developers curious about Agentic AI
Customer service and operations managers exploring automation strategies
Tech professionals looking for practical, implementation-focused insights
Anybody else who is just curious 😀
By the end of this workshop, you’ll have a clear blueprint for building your own Agentic AI–powered customer service engine —and a better understanding of what’s already working in the real world.
📅 Duration : 60 minutes
🔗URL: https://events.teams.microsoft.com/event/b17420a0-1663-4051-a8bf-c23c52420057@d94ea0cb-fd25-43ad-bf69-8d9e42e4d175
