CS Berlin Meetup #12!
Details
Agenda
6:30pm: Get together
7:00pm: Presentation and open discussion with Tim von Gimborn // General Manager Customer Service @ Lautsprecher Teufel
Topic:
Ticket deflection with focus on self service and call options
with the goal to increase CSAT and brand value and to decrease customer contact costs.
We look forward to seeing you!
Location:
Doodle
Entrance B / 1st Floor
Kohlfurter Str. 41/43
10999 Berlin